How to fix MailEnable email won’t show up in the inbox? Print

  • mailenable, inbox, email
  • 0

Issue: How to fix MailEnable email won’t show up in the inbox?

Cause: Need to be check & restart the email services in plesk panel.

Solution:

  • Basically, the re-indexing of the files can be performed by just deleting the existing index files and then reloading the webmail.
  • First, delete the files  _folder.xml and _index.xml file from all the email account subfolders such as inbox, sent items,Junk E-mails, etc.
  • Now, reload the webmail. The new index files _folder.xml, _index.xml will be created. It loads all the newly added email’s.
  • Though the above steps seem simple, when the transfer of files is in larger volumes, like in migration, navigating through each of the folders will be a bit tricky.
  • However, it can be performed easily with the command prompt. Let’s look at the steps to perform it:

      1. Run CMD as Administrator.
      2. Change the directory to the following
        C:\Program Files (x86)\Mail Enable\Postoffices\domainname\MAILROOT
      3. Now run the following commands :
        del /s /q *_index.xml
        del /s /q *_folder.xml

https://bobcares.com/blog/mailenable-email-wont-show-up-in-inbox/


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