Issue: How to fix MailEnable email won’t show up in the inbox?
Cause: Need to be check & restart the email services in plesk panel.
- Basically, the re-indexing of the files can be performed by just deleting the existing index files and then reloading the webmail.
- First, delete the files _folder.xml and _index.xml file from all the email account subfolders such as inbox, sent items,Junk E-mails, etc.
- Now, reload the webmail. The new index files _folder.xml, _index.xml will be created. It loads all the newly added email’s.
- Though the above steps seem simple, when the transfer of files is in larger volumes, like in migration, navigating through each of the folders will be a bit tricky.
However, it can be performed easily with the command prompt. Let’s look at the steps to perform it:
Run CMD as Administrator.
Change the directory to the following
C:\Program Files (x86)\Mail Enable\Postoffices\domainname\MAILROOT
Now run the following commands :
del /s /q *_index.xml
del /s /q *_folder.xml