Ticket Details: #043713 - https://ceylontro.com/
Client Query: Change Subscription or Increase Disk Space.
Steps to Change Subscription:
Log in to Plesk Panel.
Go to Subscriptions.
Choose the domain you want to change the subscription for.
Select the domain and click Change Plan.
Select the desired plan and click OK.
Issue Encountered:
Subscription Not Changed - Error: "The subscription is locked for synchronization: It is excluded from syncing with the service plan because the subscription parameters were customized."
Solution:
Go to Subscriptions > example.com.
Click Unlock & Sync in the Account section on the right side.
Note: If the Account section is hidden, click the button in the upper right corner to reveal it.
This will unlock the subscription, allowing it to sync with the service plan and apply the desired changes.
Forms:
https://support.plesk.com/hc/en-us/articles/12377770549015-How-to-synchronize-locked-subscriptions-with-their-service-plans
MADHUMITHA.M
(JUNIOR SYSTEM ENGINEER)
